What we collect
We only collect what we need to run the website, your account and your orders:
- Account details: your name, email address, phone number (optional) and password (stored only in encrypted form).
- Order details: what you bought, the amount, and the payment status and reference from Razorpay.
- Tutoring requests: the programme you asked about and any message you add.
- Messages you send us through the contact page or by email.
- Technical data needed to keep you signed in and secure, such as cookies and your browser type.
What we don't collect
Card, UPI and bank details are entered on Razorpay's secure checkout and never reach us.
We do not knowingly collect personal data directly from children. Accounts are created by parents or guardians, who may tell us a child's name or class only so we can place them in a suitable programme.
How we use it
To create and manage your account, deliver your downloads, arrange tutoring, take payments, answer your questions, send account emails (such as sign-up confirmation and password reset), prevent fraud, and meet legal and tax obligations. We do not sell your data and we do not send marketing emails unless you ask to receive them.
Who we share it with
Only with the services that run the website for us, under their own privacy and security commitments:
- Supabase: database, sign-in and file storage.
- Vercel: website hosting.
- Razorpay: payment processing.
- Our email provider: sending account emails.
- Authorities, if the law requires it.
Cookies and local storage
We use cookies only to keep you signed in, and your browser's local storage to remember your cart. We do not use advertising or tracking cookies.
How long we keep it
We keep your account data while your account is open. Order records are kept for as long as tax and accounting laws require (generally up to 8 years). Other data is deleted when no longer needed.
Your rights
You can see and update your name and phone number in My account. You can ask us to access, correct or delete your personal data, or withdraw consent, by emailing [support email, e.g. hello@brainybunchbyricha.com]. Deleting your account removes access to your downloads.
Grievance officer
If you have a concern about how we handle your data, contact our grievance officer, [Name of the person who handles complaints], at [support email, e.g. hello@brainybunchbyricha.com]. We will respond within 30 days.
Contact
Email [support email, e.g. hello@brainybunchbyricha.com], call [support phone number], or write to [Owner's full legal name or registered business name], [Full postal address, including city, state and PIN code]. We aim to reply within 2 working days.
Last updated: [date these policies were approved]